Thank you for visiting the Phillips and Jones (P&J) web site and for reviewing P&J's Privacy Policy. P&J does not collect any personal information when you visit our web site unless you choose to provide that information. The P&J privacy policy is as follows:

During a visit to the P&J web site, if the web site is simply browsed or information downloaded, certain information will be gathered and stored automatically about the visit. This information does not identify you personally. We automatically collect and store only the following information:

• the Internet domain (for example, "xcompany.com" if a private Internet access account is used, or "schoolname.edu" if connecting from a university's domain) and IP address (an IP address is a number that is automatically assigned to a computer when surfing the Web)
• the operating system and information about the browser used when accessing the site
• the visit date and time
• if www.phillipsandjones.com is designated as a home page
• the pages visited
• the address of the web site visited immediately prior to visiting the P&J site

Collection and analysis of this information in the aggregate will help us enhance site performance, improve informational materials available on our web site, and improve overall customer service. If an e-mail message to P&J is sent or a questionnaire, form, or other online survey found on the P&J web site is completed, P&J will maintain the information in accordance with applicable federal law.

P&J does not disclose, give, sell, or transfer any information about P&J web site visitors unless required for law enforcement or otherwise required by law.

Quality surgical instruments, since 1942

Limited Warranty Policy
To minimize the risk of potential safety problems, you should follow all applicable local and national codes that regulate the use and operation of your equipment. These codes vary from area to area and usually change with time. It is your responsibility to determine which codes should be followed, and to verify that all the products and their operations are in compliance with the latest revision of these codes. Equipment damage or serious injury to personnel can result from the failure to follow all applicable codes and standards. We do not assume any responsibility for your operation and use of our products Our products are not fault-tolerant and are intended for only licensed and skilled health care professionals. The failure to use these products in accordance with the regulatory commissions and authorities could lead directly to death, personal injury or severe physical damage. When possible, our preferred option is to replace the defective products immediately, even before you have returned the defective product. Products that are returned under warranty may be replaced with remanufactured goods. Our website and our catalog contains many product specifications for your information only. You should not use these documents for operation or performing any procedure. Always consult the appropriate product manual prior to using the products.

Limits of Liability
Although we may initially issue a return material authorization in written form Only, it does not guarantee that you will receive a refund or a replacement. If we find out that the problem originated due to “customer abuse” we will take action to reverse the replacement / repairs and notify you immediately. Phillips & Jones does not accept responsibility / repair / or issue credit for products damaged in transit for any reason. It is highly recommended that you ensure the product; properly packaged for shipment and that you insure the item, at your expense, for the total value of the product.

New Product Warranty
As to Products sold to Customer hereunder, Phillips & Jones, shall not be deemed to be held or obligated or accountable upon or under any warranties or guaranties express, or implied, statutory, by operation of the law, or otherwise, in any manner or form, beyond the express warranty that the Products (a) will conform to the description contained in the Catalog or Online and (b) will be free from defects in the material and workmanship, under normal use and service when correctly used for the nominal life of the product from Phillips & Jones’s tender of delivery to Customer. PHILLIPS & JONES HEREBY EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING THE WARRANTY OF MERCHANTABILITY. Phillips & Jones's liability under any warranty is limited solely (at Phillips & Jones's discretion) to replacing or repairing Products which become defective during the warranty period. Customer shall (1) notify Phillips & Jones promptly in writing of any claims, and (2) provide Phillips & Jones with an opportunity to inspect and test Products claimed to be defective. In no event shall Phillips & Jones be liable for any defective Products if examination discloses that the defective condition of such Products was caused by misuse, abuse, improper installation or application, improper maintenance or repair, disassembly, alternation, accident or negligence in use, improper temperature, humidity or other environmental condition, storage, transportation or handling. Customer hereby expressly agrees to extend a Product warranty to its customers which is in substance and scope, identical to the warranty provided by Phillips & Jones in this paragraph.

Product Repair Warranty
As to all factory-made repairs, conversions and modifications, Phillips & Jones shall not be deemed to be held or be obligated or accountable under any warranties or guaranties express, or implied, statutory, by operation of the law, or otherwise in any manner or form, beyond the express warranty that the repairs, conversions, and or modifications will be free from defects in workmanship, under normal use and service when correctly used, for a period of ninety (90) days from Phillips & Jones’s tender of delivery to Customer. PHILLIPS & JONES HEREBY EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING THE WARRANTY OF MERCHANTABILITY. Phillips & Jones’s liability under any such warranty is limited solely (at Phillips & Jones’s discretion) to replacing or repairing the Product or Product component which is the subject of the specific repair, conversion and/or modification. In the event that any such product or component becomes defective during the warranty period, Customer shall (1) notify Phillips & Jones promptly in writing of any claims, and (2) provide Phillips & Jones with an opportunity to inspect and test Products claimed to be defective. In no event shall Phillips & Jones be liable for any defective Products if examination discloses that the defective application, improper maintenance or repair disassembly, alternation, accident or negligence in use, improper temperature, humidity or other environmental condition, storage, transportation or handling. Customer hereby expressly agrees to extend a Product warranty to its customers which is, in substance and scope, identical to the warranty provided by Phillips & Jones in this paragraph.

Limitation on Liability for Consequential Damages Resulting from Product Malfunction
In the event that a Product or component malfunction leads to damages or injuries to the Product, the Customer’s business, to the end-user’s business, to other equipment, to a factory or place of business, or to employees or other persons receiving a procedure, Phillips & Jones’s liability shall be limited solely to repair or replacement of parts of the Product or component. Phillips & Jones shall not be liable for such damages or injuries, provided, however, that if a court of competent jurisdiction shall find as a matter of law that any clause of this paragraph is unconscionable, it is agreed that our liability shall be limited solely to a U.S. dollar amount equal to the cost of the malfunctioning product to Customer, less freight and insurance if included in Customer's invoice price and less any depreciation deductions or investment tax credits taken by Customer or another purchaser or end-user with regard to such Product on your or his income taxes. The remedies provided for herein shall be exclusive and shall be Customer's sole remedies.

Defective Deliveries: Revocation of Acceptance
Customer will give Phillips & Jones notice in writing of any objections to incomplete delivery or deliveries of defective Products within ten (10) days after delivery thereof. Phillips & Jones will promptly undertake to remedy same in such manner as may be appropriate. No Products shall be returned to Phillips & Jones without Phillips & Jones's prior written consent. Revocation of acceptance by Customer of the Products must also be in writing within ten (10) days after delivery of the Products to Customer.

Limitation of Authority
It is expressly understood between Customer and Phillips & Jones that this Agreement does not give Customer any right or authority to act for or represent Phillips & Jones or Phillips & Jones’s affiliates or to pledge Phillips & Jones’s credit or contract any liability whatsoever on Phillips & Jones’s behalf. It is understood that this Agreement does not confer upon Customer any authority to warrant any Product sold hereunder, or to make any adjustments on Phillips & Jones's behalf in connection with Products sold by Customer without Phillips & Jones's express written consent.

Limitation of Actions
No action for breach of the contract for the sale of Phillips & Jones products shall be commenced more than one year after the accrual of the cause of action thereof.

Warranty Service Procedures
Service and repair of Phillips & Jones’s products is provided at the factory, at:
Phillips & Jones (Surgical) PVT LTD
Small Industrial Estate
Sialkot – 51340
Pakistan

The following procedures apply in all transactions involving service and repair of equipment under warranty:

• All equipment returns to the factory for warranty repairs must be authorized by the Customer Service Department.
• The cost of shipment of the Product or components from the Customer's site to the factory at Phillips & Jones (Surgical) PVT LTD, Small Industrial Estate, Sialkot – 51340, Pakistan, is the Customer's responsibility. Products or components repaired under warranty shall be returned to Customer by the most economical method of shipping at Phillips & Jones's expense. Other modes of shipment requested by the Customer shall be at Customer's expense.
• Products or components returned to Phillips & Jones without prior authorization will be refused.
• Products or components returned to Phillips & Jones for warranty repairs with “Bill Recipient” shipping instructions will be refused unless prior arrangements have been made in writing with Phillips & Jones regarding payment of the inbound transportation costs.

Other Provisions
The remedies set forth in the Warranty Policy are the only remedies available to any person for breach of warranty. Phillips & Jones shall have no liability to any person or legal entity for indirect, incidental or consequential damages of any description, whether arising out of warranty or other contract, negligence or other tort or otherwise. Phillips & Jones further disclaims all responsibility for any problems, injuries or claims arising from misapplication of its products, and for uses of its products in a manner inconsistent with published specifications and operating instructions. All inquiries regarding warranty service and repair should be directed to the Manager of Customer Service, Phillips & Jones.

Notices
All notices that are required, or that may be given pursuant to this Agreement, shall be sent by registered or certified mail, return receipt requested, or by facsimile, to the addresses listed above or such other address and person as either or that parties may from time to time specify to the other in writing. A notice shall be deemed to have been given on the date of mailing or on the date of dispatch of a facsimile with confirmed answer-back.

Entire Agreement: Applicable Law
Purchases under this Agreement constitutes the entire understanding between the parties and replaces and supersedes any prior agreements between the parties. This Agreement may not be changed, modified or amended except by an instrument in writing signed by Customer and Phillips & Jones. This Agreement shall be interpreted for all purposes in accordance with the laws of the State of Pakistan, and unless otherwise defined hereunder, all terms used herein which ore defined in the Pakistan Uniform Commercial Code (the “Code”) have the same meaning hereunder as in the Code.

Other Terms, Conditions and General Notices
Our website and catalog contains references to other companies in the health care industry. Their company names, products and product trademarks are their sole property and we disclaim any proprietary interest in these trademarks and names. We also use published information on competitive products and are very careful about verifying this information before we put it in the catalog. We are quite thorough in this respect and maintain published documents in our files at all times. If we have made an inadvertent mistake, please bring it to our attention and we will do our best to correct the mistake in a timely manner. All Phillips & Jones products with a TM suffix are those products where we claim to have a trademark to be registered at appropriate time. Phillips & Jones constantly strives to better our products and services and therefore we reserve the right to make changes to our products and terms and conditions of their sale, at any time without prior notice and without any obligation. Phillips & Jones also makes no representations or warranties, expressed, implied or statutory with respect to information online or in catalog. Copyright 2007, Phillips & Jones All Rights Reserved No part of this publication shall be copied, reproduced, or transmitted in any way without the prior, written consent of Phillips & Jones. Phillips & Jones retains the exclusive rights to all the information included in this document.